How Medhat Elsergany Transformed Right Travel into a Global Travel Partner!
Travel is more than just visiting new places. It is about creating lasting memories, understanding different cultures, and building connections. Medhat Elsergany, founder of Right Travel LLC, understands this deeply. What began as a small travel agency in New Jersey has grown into a trusted partner for travelers worldwide.
In 2003, Medhat started Right Travel with a clear vision: to offer personalized travel experiences that go beyond the ordinary. Initially focusing on destinations like Egypt, Kenya, and Italy, the company quickly gained a reputation for quality and reliability. Over the years, Right Travel expanded its offerings to over 50 destinations, adapting to the changing needs of travelers.
A key to Right Travel’s success is its commitment to customer care. Medhat recognized early on that exceptional service should not end with a booking. The company emphasizes building long-term relationships with clients, ensuring their journeys are smooth and memorable from start to finish. This approach has led to a loyal customer base and positive word-of-mouth referrals.
Medhat’s leadership is also marked by adaptability. Understanding the risks of relying on a single market, he diversified Right Travel’s portfolio, ensuring stability even during global uncertainties. This strategic thinking has kept the company resilient and forward-looking.
In an industry increasingly influenced by technology, Medhat has taken a thoughtful approach. Right Travel integrates digital tools that enhance the travel experience without replacing the personal touch. This balance allows the company to maintain high service standards while embracing innovation.
As Right Travel looks to the future, Medhat remains focused on growth and quality. With plans to expand its team and reach new markets, the company is poised to continue its journey of providing exceptional travel experiences.
Medhat Elsergany: Architect of Exceptional Travel Experiences
Medhat Elsergany, President and Founder of Right Travel LLC, has dedicated over two decades to transforming the travel industry. His journey began in 1995 as a sales consultant for a tour operator, igniting a passion that would shape his future.
By 2003, he established Right Travel in New Jersey, initially focusing on five destinations: Egypt, Kenya, Italy, Morocco, and Jordan. Today, the company boasts a portfolio of over 50 destinations worldwide, offering bespoke travel experiences to clients across the globe.
From B2C Beginnings to B2B Brilliance
Right Travel’s evolution from a direct-to-consumer model to a business-to-business approach reflects Medhat’s strategic foresight. Initially relying on online advertising to reach clients, the company gradually built strong partnerships with travel agencies worldwide. This shift allowed Right Travel to expand its reach and offer tailored travel solutions to a broader audience. The transition underscores Medhat’s adaptability and commitment to meeting the evolving demands of the global travel industry.
A Commitment to Exceptional Service
Medhat recognized early on that true customer service extends beyond the sale. He built Right Travel on a philosophy where client care continues before, during, and after each journey. This relationship-driven model fosters loyalty and fuels organic growth through word-of-mouth referrals. By prioritizing personalized service, Medhat has ensured that Right Travel stands out in a competitive market.
Diversification for Stability
Understanding the risks of over-reliance on a single market or destination, Medhat diversified Right Travel’s portfolio to ensure no single region accounts for a significant share of business. This strategy has proven critical in maintaining stability through geopolitical shifts, market changes, and global crises. It reflects Medhat’s proactive approach to business resilience.
Navigating Internal Challenges
Leadership in the travel industry involves more than exploring global destinations; it requires navigating internal challenges. Medhat has learned that the true test of a leader lies in their ability to manage operations, foster a positive company culture, and adapt to industry changes.
His leadership has been instrumental in Right Travel’s success, ensuring the company remains agile and responsive to both client needs and market dynamics.
Building a Global Network
Under Medhat’s leadership, Right Travel has established a global network of affiliate offices in over 45 countries. This extensive network enables the company to offer localized expertise and personalized services to clients, enhancing their travel experiences.
Medhat’s commitment to building strong international partnerships has been key to Right Travel’s global reach and success.
Embracing Technology
In an era where technology plays a pivotal role in the travel industry, Medhat has embraced digital tools to enhance the customer experience.
From online booking platforms to virtual tours, Right Travel leverages technology to streamline operations and provide clients with convenient access to services. Medhat’s forward-thinking approach ensures that Right Travel stays at the forefront of technological advancements in the industry.
Looking Ahead
As Right Travel celebrates its 22nd anniversary in May 2025, Medhat remains focused on the company’s mission to deliver exceptional travel experiences.
With plans to expand into new markets and continue building strong partnerships, Medhat is poised to lead Right Travel into the future, maintaining its reputation as a trusted provider of bespoke, high-quality tours worldwide.
