Most of us know the frustration of spending hours on small, repetitive tasks, sorting documents, following up on approvals, or juggling day-to-day office chores. For businesses, these tasks are multiplied across teams, departments, and locations, quietly stealing time and energy from what really matters: growth, innovation, and serving customers.
Jorg Vollmer, CEO of SPS Holding AG, recognized this struggle early on. He saw that companies were weighed down not by lack of vision, but by cumbersome daily operations. That insight shaped SPS Holding AG’s mission: to simplify, organize, and streamline the way businesses work.
SPS Holding AG helps organizations manage documents, daily workflows, and operational tasks with precision and intelligence. Their services extend across multiple countries, assisting banks, hospitals, and insurance providers in staying organized and efficient. By implementing smart tools and practical concepts, SPS allows employees to focus on their core strengths, leaving repetitive chores behind.
What makes SPS unique is their understanding that efficiency is more than speed. It is about creating space for better decision-making, clearer communication, and meaningful work. Companies that partner with SPS report smoother operations, reduced errors, and more productive teams.
For Vollmer and his team, success comes from enabling businesses to reclaim their time and energy. SPS Holding AG is not just a service provider; it is a partner in transforming daily operations into opportunities for growth. By taking the burden off routine tasks, they empower companies to concentrate on innovation, customer satisfaction, and long-term success.
With SPS Holding AG, businesses are no longer trapped in paperwork and procedures. They can focus on possibilities, progress, and the future they are building every day.
SPS Holding AG: Redefining Global Business Process Excellence
SPS Holding AG, headquartered in Zurich, Switzerland, is a leading player in the business process outsourcing sector. With over 20 years of experience, the company operates in more than twenty countries, offering innovative solutions across banking, insurance, and healthcare industries. SPS specializes in document logistics, business process services, and document output processing, helping organizations streamline operations and enhance efficiency.
Under the leadership of CEO Jörg Vollmer, appointed in 2022, SPS has strengthened its legacy of excellence. The company maintains an impressive Net Promoter Score of 81 and a contract renewal rate above 95 percent, reflecting its focus on client satisfaction and long-term partnerships. SPS’s global presence and diverse services make it a trusted partner for businesses seeking operational optimization and sustainable growth.
Jörg Vollmer: Steering SPS Towards Innovation and Growth
Jörg Vollmer brings extensive experience to SPS Holding AG. Prior to joining SPS, he held key positions in the BPO industry, including Co-Managing Director at Swiss Post Solutions Holding GmbH. Vollmer’s expertise in managing large-scale operations and driving business transformation has guided SPS along a path of sustained growth.
Since assuming the role of CEO, Vollmer has emphasized the integration of technology with human expertise. He believes that organizational culture and the people driving it remain central to delivering superior service. Under his guidance, initiatives such as the SPS GPT Engine, leveraging generative AI to enhance business processes, have been introduced, reinforcing the company’s position as a global leader in outsourcing.
Comprehensive Service Portfolio: Tailored Solutions for Every Need
SPS offers a wide range of services designed to meet the diverse needs of its clients. Document logistics covers creation, distribution, and management, reducing costs and improving efficiency. Business process services include data entry, customer support, and back-office operations, allowing organizations to focus on core competencies. Document output processing ensures the secure and timely delivery of critical business documents. Each service reflects SPS’s commitment to innovation and quality.
Operating in over twenty countries and serving clients in more than thirty languages, SPS adapts solutions to local market dynamics. Its ability to navigate regional regulations and customer expectations enables consistent, high-quality service worldwide, making it a preferred partner for multinational organizations.
Technological Advancements: Embracing the Future of Business Operations
The SPS GPT Engine exemplifies the company’s commitment to technology-driven solutions. Advanced machine learning algorithms optimize workflows, analyze data, and predict trends, enabling clients to achieve efficiency, accuracy, and scalability. This focus on technology ensures readiness for the evolving digital landscape.
Commitment to Sustainability: Integrating ESG into Core Operations
SPS incorporates environmental, social, and governance principles into operations. Sustainability initiatives include reducing carbon footprints and embracing green energy. Social responsibility focuses on workforce diversity, ethical practices, and data privacy. Transparent governance ensures compliance with global standards.
SPS emphasizes understanding client needs and aligning solutions with strategic objectives. High Net Promoter Scores and contract renewal rates highlight strong client loyalty. By fostering collaborative relationships, SPS supports businesses in navigating challenges with confidence.
With ongoing expansion, technological investment, and a commitment to sustainability, SPS is poised for continued growth. Under Vollmer’s leadership, the company remains focused on innovation and excellence, driving global business process outsourcing forward.