SAP launched its latest learning journey: Discovering High‑Value Opportunities for Agentic AI. It builds on the foundation laid by the November 2024 course Applying a Human‑Centered Approach to Identify and Define Business AI Use Cases.
This new course introduces the Joule Agent Discovery Workshop, a hands-on, structured method to spot agentic AI opportunities within your organization. It equips participants to guide collaborative ideation, prioritize ideas, and sketch concrete use cases tailored to different audiences and formats.
What Are Joule Agents?
Joule Agents are autonomous AI systems capable of planning and executing multi‑step workflows. They link departments, speed up decisions, and drive efficiency. This allows teams to focus on strategic work.
In practice, these agents can think and act. Unlike traditional generative AI, which can generate or analyze information but stops short of execution, agentic AI can follow through. As Karen Detken from SAP AppHaus explains, generative AI is the brain; agentic AI adds the hands and potentially even the full body.
Inside the Workshop
Presented in an SAP Expert Lecture format, the course covers:
- The structure and purpose of the Joule Agent Discovery Workshop
- Techniques for guiding participants from ideation to prioritization and detailed case definition
- How to adapt the workshop for different timelines, group sizes, and online settings
Attendees walk away with the ability to lead workshops that uncover where agentic AI can generate the most value. No strict prerequisites apply, though familiarity with SAP Design Thinking and workshop facilitation is helpful. It’s designed for roles ranging from support consultants to SAP rookies.
The Expert Behind the Journey
Karen Detken, UX designer at SAP AppHaus, brings years of experience leading co‑innovation workshops. When generative AI began integrating into SAP’s products, she started exploring agentic use cases with real clients. Her goal is to help teams clarify why they want to use this technology and design workshops that bring out the best opportunities.
She emphasizes responsible and ethical deployment as essential, guided by principles in the SAP AI Ethics Handbook.
From Understanding to Action
SAP AppHaus collects feedback from partners and customers who run these workshops. Participants leave with a deeper understanding of how agentic AI works, generating ideas rooted in their actual business needs. As Detken says, it’s about helping people think creatively: “think of different ways how they can use AI to solve real problems.”
The course includes exercises to help SAP customers and partners explore agentic AI in depth. It features an avatar speaker, video demos, and workshop templates based on real customer experiences.
Why Agentic AI Matters
Agentic AI systems make autonomous decisions and carry them out with minimal human involvement, using LLMs and integrated tools. This goes beyond automation—it enables full end‑to‑end autonomy.
This technology streamlines operations, increases efficiency, and frees humans to focus on strategy instead of repetitive tasks. The goal is to hand off routine processes to AI while still keeping human oversight for ethical checks.
Final TakeThe Discovering High‑Value Opportunities for Agentic AI journey gives professionals the tools to lead agentic AI discovery workshops. With no complex prerequisites and plenty of real-world examples, it shows how businesses can use SAP’s Joule Agents to their advantage. If your organization is ready to see what AI can truly do across departments, this course is your starting point.
